Privacy Policy for CESA
Effective Date: 15 September 2026
1. Introduction
The CESA mobile application ("the App") is developed by PHIS3. We are committed to protecting your privacy and ensuring that your personal and health information is handled with the highest level of security and discretion.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the CESA app to manage your daily routines, track appointments, and communicate with your dedicated support team.
2. Information We Collect
To provide you with personalized support and routine management, we collect the following types of information:
Personal Identification Information: Such as your name, phone number, email address, and client ID when you register or log in.
Health and Routine Data: Information you log regarding your daily routines, medication usage (drug history), and clinical appointment schedules.
Communication Data: The messages, updates, and text you exchange privately with your assigned case managers or support team through the App’s chat feature.
Device and Usage Data: Basic, non-identifying technical information such as device type, operating system, and crash reports to help us ensure the App runs smoothly.
3. How We Use Your Information
The information we collect is strictly used to facilitate your care and support. We use it to:
Maintain an accurate log of your medication history and daily routines for your personal reference.
Display and remind you of upcoming clinical appointments.
Enable secure, two-way communication between you and your authorized case managers.
Improve the App's functionality, security, and user experience.
4. Data Storage and Security
Because the App provides historical logs and ongoing communication, your data is not processed ephemerally. It is persistently and securely stored on our servers so that you and your case manager can access your history when needed.
Protecting your data is our highest priority. We implement stringent security measures, including:
Encryption: All data (including your routine logs, medical information, and private chats) is heavily encrypted both in transit (while being sent over the internet) and at rest (while stored on our servers).
Access Controls: Your data is strictly confidential. It is only accessible to you and the authorized healthcare professionals or case managers directly assigned to your support team within the Federal Ministry of Health and Social Welfare network.
5. Sharing of Information
We do not sell, rent, or trade your personal or health information to third parties. Your information is only shared:
With authorized medical personnel and your assigned case managers to provide direct support.
With authorized service providers (like secure cloud hosting services) who operate under strict data protection agreements.
When strictly required by law or regulatory authorities.
6. User Rights and Data Deletion
You maintain full control over your personal data. You have the right to:
Access and review the data stored in your CESA profile.
Update or correct any inaccurate routine or contact information.
Request the deletion of your account and associated personal data.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or technical requirements. We will notify you of any significant changes by posting the new policy within the App.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
PHIS3
Email: support@phis3project.org.ng